Frequently Asked Questions
Why is there a waiting period for my order?
True luxury cannot be rushed. Unlike mass-market fashion, CHARGEO operates on a strictly made-to-order model. We do not hold stock; we hold standards. Depending on the complexity of your commission and our production schedule, the crafting period may take up to 3 months. This time is dedicated to ensuring your piece is meticulously crafted to be a lifelong companion.
Can I expedite my order?
Our commitment to heritage craftsmanship requires a precise amount of time to ensure excellence. While we generally cannot rush the artistic process, please contact us directly for specific time-sensitive requests, such as corporate gifting or milestone anniversaries, and we will do our utmost to accommodate you.
Where are CHARGEO products made?
Every CHARGEO piece is born from a heritage of South African craftsmanship. We design and manufacture locally, beneficiating authentic skins to create global symbols of ambition.
What types of leather do you use?
We work exclusively with genuine, full-grain leathers that reflect the wild beauty of their origin. Our collections primarily feature Bovine, Ostrich, and Crocodile skins. We value authenticity over perfection; therefore, the natural characteristics of the hide—grain, texture, and tone—are preserved as marks of uniqueness.
How do I care for my leather goods?
A CHARGEO piece is an investment intended to endure. We recommend keeping your item away from prolonged direct sunlight and moisture. For our “Insider” and “Ambassador” Circle members, we offer an annual leather care service to ensure your piece maintains its timeless appeal.
Why does my bag look slightly different from the photo?
Because we use natural, wild hides, no two items are identical. Slight variations in texture or grain are not defects; they are the signature of the animal and guarantee that your piece is truly one-of-a-kind.
Do you have a loyalty program?
We do not view our clients as customers, but as members of a community. The CHARGEO Circle is not a traditional rewards program; it is an invitation into our inner circle. It is a tiered experience based on shared values and commitment to the brand.
How do I achieve "Ambassador" status?
Entry into the Ambassador tier is by invitation only. It is reserved for our most committed clientele who embody the CHARGEO ethos. Benefits include private pre-launch access, custom monogramming services, and invitations to exclusive brand experiences.
What benefits do I get after my first purchase?
Upon your first acquisition, you enter Tier 1: Member. This grants you early access to content and inclusion in our exclusive “Circle” newsletter.
Do you ship internationally?
Yes. While our heritage is South African, our clientele is global. We serve discerning men and women who move with purpose, regardless of their location.
What is your return policy?
We stand behind our craftsmanship. If you are not satisfied, we offer a hassle-free return and exchange policy. However, given the bespoke nature of our goods, items must be returned in their original, unused condition.
Do you offer Corporate Gifting?
Yes. We curate “corporate heirlooms” for financial services, legal firms, and premium automotive dealerships. These are not mere gifts, but symbols of lasting professional relationships. Please contact us for a curated catalogue featuring custom embossing options.
Can I personalise my order?
Custom monogramming services are available specifically for our Tier 3: Ambassador clients. For corporate commissions, we offer bespoke branding solutions to align with your organisation’s identity.
Do you cater to women?
Yes. While our story began with leather goods for men, today we serve a global clientele of both men and women who appreciate timeless elegance and quiet power.
Still have a query?
For a personalised consultation, please contact our team. We are here to assist you on your journey
