Frequently Asked Questions

True luxury cannot be rushed. Unlike mass-market fashion, CHARGEO operates on a strictly made-to-order model. We do not hold stock; we hold standards. Depending on the complexity of your commission and our production schedule, making may take up to 3 months. This time is dedicated to ensuring your piece is finished to be a lifelong companion.

Our commitment to heritage quality requires a precise amount of time to ensure excellence. While we generally cannot rush the artistic process, please contact us directly for specific time-sensitive requests, such as corporate gifting or milestone anniversaries, and we will do our utmost to accommodate you.

Every CHARGEO piece is born from a heritage of South African distinction. We design and manufacture locally, beneficiating authentic skins to create global symbols of ambition.

We work exclusively with genuine, full-grain leathers that reflect the wild beauty of their origin. Our collections primarily feature Bovine, Ostrich, and Crocodile skins. We value authenticity over perfection; therefore, the natural characteristics of the hide — grain, texture, and tone — are preserved as marks of uniqueness.

A CHARGEO piece is an investment intended to endure. We recommend keeping your item away from prolonged direct sunlight and moisture. For our “Insider” and “Ambassador” Circle members, we offer an annual leather care service to ensure your piece maintains its timeless appeal.

Yes. Send us a photo and a short note. We assess the piece, confirm a quote and a timeline, then restore and condition it by hand. See our Repair page to begin.

Because we use natural, wild hides, no two items are identical. Slight variations in texture or grain are not defects; they are the signature of the animal and guarantee that your piece is truly one-of-a-kind.

We do not view our clients as customers, but as members of a community. The CHARGEO Circle is not a traditional rewards program; it is an invitation into our inner circle. It is a tiered experience based on shared values and commitment to the brand.

Entry into the Ambassador tier is by invitation only. It is reserved for our most committed clientele who embody the CHARGEO ethos. Benefits include private pre-launch access, custom monogramming services, and invitations to exclusive brand experiences.

Upon your first acquisition, you enter Tier 1: Member. This grants you early access to content and inclusion in our exclusive “Circle” newsletter.

Yes. Delivery is free on every order across South Africa, sent by The Courier Guy.

Yes. While our heritage is South African, our clientele is global. We serve discerning men and women who move with purpose, regardless of their location.

We stand behind every piece. If you are not satisfied, we offer a hassle-free return and exchange policy. However, given the made-to-order nature of our goods, items must be returned in their original, unused condition. See our Refund and Return Policy for full details.

Yes. We curate corporate heirlooms for financial services, legal firms, and premium automotive dealerships. These are not mere gifts, but symbols of lasting professional relationships. See our Corporate Gifting page for a curated catalogue featuring custom embossing options.

Custom monogramming services are available specifically for our Tier 3: Ambassador clients. For corporate commissions, we offer branding solutions to align with your organisation’s identity.

Yes. While our story began with leather goods for men, today we serve a global clientele of both men and women who appreciate timeless elegance and quiet power.

Call or WhatsApp 069 119 2954, Monday to Friday from 8 AM to 4:30 PM and Sunday from 9 AM to 1 PM (CAT). We are closed on Saturday. You can also email info@thechargeo.com, or use the form on our Contact page.